Refund policy

Shop Aptera Return and Refund Policy

At Shop Aptera, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return it within 30 days of receiving the product for a refund or exchange.

How to Initiate a Return

To start a return, please contact us at support@aptera.us with your order number and details about the issue. Returns must be approved before sending any items back. Items sent without prior approval will not be accepted.

Once your return is approved, we will provide a return shipping label (if applicable) and instructions on where to send the package.

Return Conditions

To be eligible for a return:

• Items must be in the same condition as received, unworn or unused, with tags, and in the original packaging.
• Proof of purchase (e.g., receipt or order confirmation) is required.
• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

Damages and Issues

Please inspect your order upon delivery and contact us immediately at support@aptera.us if:

• The item is defective or damaged.
• You receive the wrong item.

We will evaluate the issue and work to resolve it promptly.

Non-Returnable Items

Certain items cannot be returned, including:

• Custom or personalized products.
• Sale items and gift cards.
• Hazardous materials or flammable products.

If you have questions about a specific item, please contact us before initiating a return.

Exchanges

The quickest way to exchange an item is to return the original item following the return process and then make a separate purchase for the new item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

Please note: Processing times for refunds may vary depending on your bank or credit card issuer. If you haven’t received your refund after 15 business days, please contact us at support@aptera.us.

Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

European Union Customers

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason.

To initiate a return, please follow the return approval process outlined above. Items must meet the return conditions listed, including being unworn, unused, with tags, and in the original packaging.

We are here to assist you with any questions or concerns regarding returns. Please Contact Us for assistance.